Refund policy

30-day returns on pet gear
You can return unused pet gear in its original packaging within 30 days of delivery for a refund to your original payment method. To start a return, email support@shopawofa.com with your order number and the item you want to return. We will reply with return instructions. Items sent back without contacting us first cannot be accepted.
Unless the item arrived damaged, defective or was sent in error, return shipping is paid by the customer and original shipping charges are not refundable.

Made-to-order merch
Tees, hoodies, crewnecks, mugs, totes, bandanas, ornaments, stockings and other Awofa merch are printed to order. We cannot accept returns or exchanges for a change of mind or the wrong size, so please check the size guide before ordering. If your merch arrives damaged, defective or misprinted, email us within 30 days of delivery with a photo and we will send a free replacement or refund you.

Damaged, defective or wrong items
If anything arrives damaged, defective or is not what you ordered, email support@shopawofa.com within 30 days of delivery with your order number and a photo. We will replace it or refund you at no cost to you.

Refunds
Once we receive and inspect your return, or approve a damage claim, we will email you. Approved refunds go to your original payment method, and your bank or card issuer may take up to 10 business days to post them.

Cancellations
You can cancel free of charge until your order ships, usually within 1 to 2 business days.

Exceptions
Sale items and gift cards cannot be returned unless they arrive damaged or defective.